Built to Make Sure Opportunity Never Goes Unanswered

Why Union Bay Exists

For a service business, a ringing phone often means a customer needs help now. When that call goes unanswered, the opportunity can move on before the team has a chance to call back.

Union Bay was built to help service businesses handle those calls more effectively—capturing what the customer needs and moving the conversation toward a clear next step while the team stays focused on the work in front of them.

More Than an Answering Service

Sarah, Union Bay’s AI receptionist, can answer calls, qualify customers, identify urgency, book appointments, send SMS confirmations, transfer calls and capture the information your team needs.

After the conversation, Sarah can generate a summary and organize the activity in your client dashboard, giving your team a useful record instead of another voicemail to untangle.

Built for Service Businesses

Union Bay is designed for the way service and appointment-based teams work, including HVAC, plumbing, electrical, roofing, contractors, auto services, dental, salons and spas, and other businesses where a timely conversation can become a booked job or appointment.

Your Business. Your Receptionist.

Every AI receptionist is configured around the individual business: its services, service area, hours, frequently asked questions, booking rules, call transfers, qualification criteria and desired customer experience.

Sarah is an AI receptionist, not a human agent. She follows the business knowledge and call-handling rules approved during setup so the experience reflects how your business wants customer calls to be handled.

Keep Your Existing Number

Union Bay can work with existing phone systems through appropriate call-routing or call-forwarding arrangements. The exact setup depends on your current provider, phone system and preferred coverage—such as after-hours, overflow or no-answer handling—and is confirmed during onboarding.

One Dashboard

Through the Union Bay client portal, clients can view calls, leads, appointments, conversations, transcripts, summaries and follow-up activity in one organized place. It gives the team a shared view of what customers asked for, what happened and what needs attention next.

Built for Canadian Businesses

Union Bay is focused on practical AI for Canadian service businesses: technology that helps answer real customer calls, organize real work and support the people already running the business.