How can an AI receptionist help a dental business?
An AI receptionist can answer 24/7, ask consistent intake questions, qualify service area and urgency, book eligible appointments, take messages and transfer callers using rules set by the business.
- New-patient enquiries
- Routine appointment requests
- Hours and location questions
- Approved preparation information
What information can it collect?
It collects only the details needed for the approved call flow and next step.
It can use approved administrative information and calendar rules. Data collection should be limited to what the practice needs and handled under applicable privacy requirements.
Can it handle after-hours and seasonal spikes?
Yes. Union Bay can answer full-time, after hours, or only when staff are busy or do not answer.
Routing can use schedules and provider-supported forwarding. The business decides which calls can be booked automatically, which become messages and which should transfer to an on-call person.
When should a person take over?
A person should take over when safety, sensitive judgment, an exception or information outside the approved knowledge base is involved.
Clinical advice, diagnosis, severe pain, bleeding, trauma and medication questions must move to qualified staff or the practice’s emergency instructions.
What appears in the dashboard?
Authorized clients can review calls, leads, summaries, transcripts and appointments in the private Union Bay dashboard. Public examples use sample data; real customer records are not public marketing content.
Can Sarah answer clinical dental questions?
No. Sarah is limited to approved administrative information and must route clinical, medication and emergency questions to qualified staff.