How can an AI receptionist help a law firm business?
An AI receptionist can answer 24/7, ask consistent intake questions, qualify service area and urgency, book eligible appointments, take messages and transfer callers using rules set by the business.
- New-client consultation requests
- Practice-area qualification
- Existing-client message taking
- Hours, location and appointment questions
What information can it collect?
It collects only the details needed for the approved call flow and next step.
It can collect basic contact details, the general type of matter, relevant dates and preferred consultation time using the firm’s approved intake flow and privacy requirements.
Can it handle after-hours and seasonal spikes?
Yes. Union Bay can answer full-time, after hours, or only when staff are busy or do not answer.
Routing can use schedules and provider-supported forwarding. The business decides which calls can be booked automatically, which become messages and which should transfer to an on-call person.
When should a person take over?
A person should take over when safety, sensitive judgment, an exception or information outside the approved knowledge base is involved.
Legal advice, conflicts decisions, urgent deadlines, sensitive disclosures and any assessment of a matter must be handled by qualified firm staff.
What appears in the dashboard?
Authorized clients can review calls, leads, summaries, transcripts and appointments in the private Union Bay dashboard. Public examples use sample data; real customer records are not public marketing content.
Will Sarah give callers legal advice?
No. Sarah follows the firm’s approved administrative intake flow and routes legal questions, sensitive issues and urgent deadlines to qualified staff.